Refund & Cancellation Policy

This is the part people most often get stuck on, so it comes first. Imotara sells through three different channels, and only one of them bills you directly.

Apple and Google are the sellers of record for purchases made inside their apps. That is their rule, not ours — the money never reaches us in a form we can reverse. Check the receipt emailed to you if you aren’t sure which one charged you.

On the web, there is nothing to cancel. Web purchases are one-time payments that unlock Imotara Plus for a fixed number of days. Nothing renews automatically and no card is stored or charged again. When the period ends, your account simply returns to the free tier — your history and settings stay put.

In the apps, subscriptions renew automatically until you cancel them:

• iPhone / iPad: Settings → your name → Subscriptions → Imotara → Cancel Subscription.
• Android: Play Store → profile → Payments & subscriptions → Subscriptions → Imotara → Cancel.

Cancel at least 24 hours before the renewal date, or that renewal still goes through. Cancelling stops future charges; it does not shorten the period you have already paid for, and you keep Plus until that period ends.

Deleting the app does not cancel a subscription. The subscription lives with Apple or Google, not with the app on your phone.

For anything you bought directly from us on the web:

• Plus plans — full refund if you ask within 3 days of paying. No form, no reason required.
• Token packs — full refund within 3 days, provided none of the tokens have been spent. Once tokens are used they are consumed and cannot be returned.
• Duplicate or failed payments — refunded in full whenever you notice, with no time limit. If money left your account and no plan was unlocked, that is our problem to fix.
• Wallet balances for Connect follow their own rules — see the Wallet Terms. In short: your balance is refundable on request, and no fee is charged on a wallet refund.

Outside the 3-day window we will still look at genuine cases — an accidental purchase, a plan bought twice, a feature that did not work for you. Write to us and say what happened.

• Tokens that have already been spent.
• Connect sessions that have already taken place, once the companion has been paid for their time.
• Periods of a plan that have already elapsed — if you used Plus for five months of a year, we refund the unused remainder at most, not the whole year.
• Accounts terminated for abuse or for breaching the Terms of Service.

Email info@imotara.com from the address on your Imotara account, with the payment or order ID from your receipt. That is all we need.

• We reply within 2 business days.
• Approved refunds are initiated within 3 business days.
• The money reaches your original payment method in 5–7 business days after that — the exact timing is set by your bank or card issuer, not by us. Wallet refunds are processed within 7 business days.

Refunds always go back to the method you paid with. We cannot redirect one to a different card, account or person.

If something looks wrong on your statement, please write to us before raising a chargeback with your bank. A chargeback freezes the payment for weeks and usually suspends the account while it is investigated; an email to us is almost always faster.

Imotara is operated by M/S IMOTARA, 6/B, Kalipada Mukherjee Road, Barisha, Kolkata, West Bengal – 700008, India. Full contact details are on the Contact page.

This policy is governed by the laws of India, and courts in Kolkata, West Bengal have exclusive jurisdiction — the same terms as our Terms of Service. Nothing here limits rights you have under the consumer law of your own country where that law applies.

Effective date: Sep 18, 2026 • Last updated: Sep 18, 2026